Frequently Asked Questions

1. How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

2. What payment methods do you accept?

We accept Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD) on select orders.

3. How long does delivery take?

Delivery typically takes 3-7 business days depending on your location. Remote areas may take up to 10 business days.

4. Can I track my order?

Yes! Once your order is shipped, you'll receive a tracking number via email/SMS.

5. What is your return policy?

We accept returns within 7 days of delivery for unused items in original packaging. Please visit our Return & Refund Policy page for details.

6. How do I contact customer support?

You can reach us at support@elitebay.in or through our Contact Us page. We respond within 24-48 hours.

7. Are my payment details secure?

Yes, all transactions are secured with SSL encryption and processed through trusted payment gateways.